Shipping & Returns

Free AusPost eParcel shipping applies to all orders

All orders will be shipped via Auspost eParcel - a tracking number will be sent directly from Auspost to the provided email once your order has been dispatched and entered the Australia Post System.

You can track your order at

If you are unhappy with anything in your order please contact us on (02) 4231 6996 or by email and we will do our best to fix any issues you may have.

Please note: All deliveries left without a signature on your authority are at your risk.

Shipping notifications may go direct to junk or spam folders, so please check.

Option to change to change delivery method (signature on delivery or safe drop) can be requested using the email tracking notification direct from AusPost.


International Shipping


Estimated delivery time is between 5 - 10 business days (times may vary).

International orders may include shipping Fee

Any additional taxes or duties will be at the responsibility of the buyer.

The buyer is responsible for the knowledge of any import laws in their requested destination.

Should you not accept your parcel and it is returned to us, shipping expenses will be deducted from refund or additional cost will be charged for re-ship.


Returns Policy

  • Replacements provided for any damaged or faulty items. Please notify us within 3 business days of delivery if this occurs. Items must be returned to Acnigo Dermaceutical Skincare to be assessed for replacement. Return shipping cost will be refunded where a receipt is provided. Replacement will be shipped via Auspost eparcel.

  • Please notify us as soon as possible if a reaction occurs to a product. Credit will be provided for return products due to adverse reactions. 30-day return cut-off policy applies, products with more than 50% used cannot be accepted.

  • Parcels returned to us due to an incorrect or incomplete address will incur a $10 re-shipping fee.

  • If you have accidentally ordered the incorrect product, we will happily exchange if unused. Return shipping fee will be at the buyers expense.

  • Should you receive an incorrect product at Acnigo Dermaceutical Skincares fault, we will provide express exchange along with free return post.

Please email to notify us of any returns or exchanges needed.